Legal
Privacy Policy
1. General information
Protecting your personal data is important to us. This Privacy Policy explains which personal data we process in connection with our website and services, for which purposes we process it, and what rights you have.
This Privacy Policy is based on the Swiss Federal Act on Data Protection (FADP). Where applicable, provisions of the European General Data Protection Regulation (GDPR) may also apply.
2. Controller
The controller responsible for data processing is:
Thaisoul
Jintra Roimit
Tägerhardstrasse 99
5430 Wettingen
Switzerland
Email: info@thaisoul.ch
Phone: +41 76 201 82 20
3. Personal data we process
We may process the following personal data, insofar as you provide it to us or it is generated when you use our website:
- first and last name
- contact details such as email address and phone number
- information relating to appointments and enquiries
- information you voluntarily provide to us via contact forms, email, telephone or other communication channels
- technical data such as IP address, date and time of access, browser type, operating system, pages visited and similar usage data
Please only send health-related information via unencrypted contact forms or email if it is necessary for your enquiry or appointment request.
4. Purposes of data processing
We process personal data in particular for the following purposes:
- responding to enquiries
- arranging, managing and carrying out appointments
- communicating with clients
- providing our services
- clarifying reimbursement matters related to supplementary insurance, where relevant
- operating, securing and improving our website
- complying with legal obligations
- protecting legitimate interests, in particular preventing misuse and ensuring IT security
5. Contact and appointment booking
If you contact us by contact form, email, telephone or through a booking system, we process the information you provide in order to respond to your enquiry and provide the requested service.
If external booking or communication services are used, data may also be processed by those providers. The privacy policies of the respective providers also apply.
6. EMR and ASCA recognition and health insurance
Thaisoul is recognised by both EMR and ASCA. Reimbursement by health insurance may be possible depending on your supplementary insurance, but it is not guaranteed. Please check cost coverage directly with your health insurance provider.
If you provide us with information relating to your health insurance, supplementary insurance or reimbursement, we process this information only to the extent necessary to respond to your enquiry or provide you with the required information.
7. Website, server log files and hosting
When you visit our website, technical data is automatically collected. This may include IP address, date and time of access, browser type, operating system, pages visited and referrer URL.
This data is necessary to provide the website technically, ensure security, analyse errors and prevent misuse.
Our website may be operated using external hosting, security and infrastructure providers, in particular Cloudflare. In this context, technical data such as IP addresses may be processed by these providers.
8. Cookies and similar technologies
Our website may use cookies and similar technologies. Cookies are small files stored on your device that contain certain information.
We use cookies in particular to make the website technically functional, secure and user-friendly. If analytics or marketing cookies are used, we will inform you accordingly and obtain your consent where required.
You can disable cookies fully or partially in your browser settings. However, this may limit certain functions of the website.
9. Website analytics and external services
We may use services to analyse the use of our website in order to improve our offering. In this context, technical data such as IP address, device information and usage behaviour may be processed.
If services such as Google Search Console, Google Maps, Meta/Facebook, Instagram, Microsoft, booking systems or similar third-party providers are used, data may be transmitted to and processed by these providers. The privacy policies of the respective providers also apply.
10. Social media and external links
Our website may contain links to external websites and social media profiles. If you click on such links, you leave our website. The respective operators are responsible for data processing on external websites.
11. Disclosure of data to third parties
We only disclose personal data if this is necessary to provide our services, if there is a legal obligation, if you have given your consent, or if we have a legitimate interest.
Possible recipients include:
- IT, hosting and security service providers
- booking and communication services
- authorities, where legally required
- health insurance providers or insurers, if requested by you or required
12. Transfer of data abroad
In connection with the operation of our website and the use of external services, personal data may also be transferred abroad. We ensure that an adequate level of data protection is provided or that appropriate safeguards are in place.
13. Retention period
We retain personal data only for as long as necessary for the purposes stated above, as long as legal retention obligations exist, or as long as we have legitimate interests in retaining the data.
14. Data security
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Please note that data transmission over the internet, especially by email, may have security vulnerabilities. Complete protection against access by third parties is not possible.
15. Your rights
Within the scope of applicable data protection law, you have the right to request information about the personal data we process about you. Under certain conditions, you may also request correction, deletion, restriction of processing or disclosure of your data, or object to processing.
You may withdraw consent you have given at any time with effect for the future.
To exercise your rights, you can contact us at:
16. Changes to this Privacy Policy
We may amend this Privacy Policy at any time. The current version published on our website applies.
Last updated: May 2026